Returns

Returns

If you are, for any reason, unsatisfied with your purchase you have the right to return the goods within 14 days of delivery at your own expense. We do not cover the cost of returning goods.

If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of price may be returned to the buyer. No goods that are returned broken or damaged are accepted - please pack carefully. Nothing should be able to move or touch within the box.

When sending an item back please enclose a note with your order number (which can be found on your order confirmation), your email address and whether you would like a refund or arhoj.com credit. Refunds can only be issued to the original method of payment.

Please mark the box and any shipping forms as "Returning Goods / Return."

Items can be returned to:
Studio Arhoj
Skindergade 7, st.
1159 Copenhagen
Denmark

If a return is sent from outside of the EU and an import fee/tax is charged the amount may be withdrawn from your refund amount (see "customers outside the EU" above).

Please note, returning goods is done at your own risk. Items returned damaged / unsellable will not be issued credit or an exchange.

Packages marked "Undeliverable" / "Address Not Found" / "Return to Sender" etc.

Packages that are returned to the studio by either UPS or GLS will automatically be refunded. If a return fee and/or tax is charged to us by UPS or GLS that amount may also be removed from the refunded amount.

TIP: If you are sending a gift, please be sure the recipient is aware that a package is on the way.

Exchanges

If you are, for any reason, unsatisfied with your arhoj.com purchase you have the right to an exchange within a reasonable period of time.

To begin the process please follow the return procedure below (under 'Returns') and reach out to us at hello@arhoj.com to arrange the exchange. Please have the order number number handy (even if the items were a gift).

Customers inside the EU: When your returning box is received we can either issue arhoj.com credit or send the items out in an even exchange. While we do not cover the cost of the items returning to us, we will cover the cost of the items being sent back out.* 

Customers outside of the EU: When your returning box is received we will issue you an arhoj.com credit. We do not cover the cost of the returning goods or the shipment of new goods going back out. If the Danish import tax / customs fee is applied to the returning goods (usually 25% of the declared value + 160 DKK), that amount may be removed from the credited amount.*

* Please note, returning goods is done at your own risk. Items returned damaged / unsellable will not be issued credit or an exchange. Please pack carefully. Nothing should be able to move or touch within the box.