Shipping & Returns

Shipping

We happily ship our products to every corner of the globe directly from our studio in downtown Copenhagen, Denmark. While we understand that shipping costs can seem high, we hope safe delivery of your items is worth the price!

Under normal circumstances orders are packed and shipped out of our Copenhagen studio within 2-3 business days. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped (or is ready for pickup).

Orders may take longer to pack and ship during high traffic times like holidays and promotional periods (and pandemics). The time between send-off and delivery also varies depending on where you're having the package sent. We appreciate and thank you in advance for your patience.

Danish orders ship with GLS, everywhere else ships with UPS.

Shipping Prices

The prices below cover regular shipping costs. They do not cover the cost of importing the goods into your home country. Import fees, taxes, duties and additional handling fees may be charged to customers outside of the EU. It is your responsibility as a consumer to know the rules and fees put in place by your local government. We are not responsible for these extra charges.

Our agreement with UPS do not involve flat rate shipping for some regions, but we do have reduced prices by KG. The prices will be reflected during checkout based on what you have in order. Please see below for more information.

If you don't see your country listed below, reach out to the team at hello@arhoj.com.

Studio Pickup: 4 DKK / €0.54 *

Click here for up-to-date opening hours and location. We are closed on most national holidays.

If you are ordering from Denmark / using a Danish address at checkout the pickup option should present itself at checkout.

* In 2021 a new law went into effect in Denmark forcing stores to charge customers directly for shopping bags.

Zone 1: 
Denmark
Flat rate €7.50 / Free on orders over €100

Zone 2:
Belgium, Germany, Luxembourg, Netherlands, Sweden
Flat rate €10 / Free on orders over €100

Zone 3:
Austria, Finland, France, Ireland, Monaco, Switzerland, Norway
Flat rate €20 / Free on orders over €125

Zone 4:
Greece, Portugal, Spain, Northern Ireland
0 - 2kg €50
2 - 4kg €65
4 - 8kg €70
8 - 12kg €75
12 - 16kg €85
16 - 21kg €85
Free on orders over €250

Zone 5:
Andorra, Croatia, Czechia, Hungary, Poland, Slovakia, Slovenia, Turkey
0 - 2kg €35
2 - 5kg €45
5 - 10kg €55
10 - 15kg €60
15 - 21kg €65
Free on orders over €200

Zone 6:
Russia, Albania, Belarus, Bosnia & Herzegovina, Bulgaria, Iceland, Kosovo, Moldova, Montenegro, North Macedonia, Romania, Serbia, Ukraine
0 - 2kg €45
2 - 5kg €55
5 - 10kg €60
10 - 15kg €65
15 - 18kg €70
18 - 21kg €75
Free on orders over €250

Zone 7:
Italy, England*, Wales*, Scotland*, Estonia, Latvia
Flat rate of €23 / Free on orders over €200

*UK Customers: click here for new Brexit related importing procedures.

Zone 8:
Canada, Mexico, continental United States*
0 - 3kg €35
3 - 6kg €55
6 - 9kg €65
9 - 12kg €95
12 - 15kg €100
15 - 18kg €110
18 - 21kg €125
Free on orders over €250

*Alaska & Hawaii
0 - 2kg €50
2 - 5kg €90

Zone 9:
Afganistan, Argentina, Australia, Bahrain, Bangladesh, Bhutan, Brazil, Egypt, Philippines, UAE, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Lebanon, Malaysia, Myanmar, New Zealand, Nigeria, Oman, Pakistan, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand
0 - 1kg €40

1 - 2kg €55
2 - 3kg €70
3 - 4kg €80
4 - 5kg €90
5 - 6kg €100
6 - 7kg €105
7 - 8kg €115
8 - 9kg €120
9 - 10kg €130
Etc.
Free on orders over €450

Rest of the world:
0 - 1.5kg: €100
1.5 - 15kg: €150

Should there be a major difference in the shipping price charged and the actual cost, the remaining amount will be refunded to your payment method.


Returns

If you are, for any reason, unsatisfied with your purchase you have the right to return the goods within 14 days of delivery at your own expense. We do not cover the cost of returning goods.

If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of price may be returned to the buyer. No goods that are returned broken or damaged are accepted - please pack carefully.

When sending an item back please enclose a note with your order number (which can be found on your order confirmation) and whether you would like a refund or exchange. If you would like an exchange, please let us know what you would like (if the item is not in stock, we will be in touch). Refunds will be issued to the original method of payment.

Please mark the box and any shipping forms as "Returning Goods / Return" and pack well to avoid damages. Tip: items should not be able to move freely or touch each other in the box.

Items can be returned to:
Studio Arhoj
Skindergade 7, st.
1159 Copenhagen
Denmark

If a return is sent from outside of the EU and an import fee/tax is charged the amount may be withdrawn from your refund amount.

Packages marked "Undeliverable" / "Address Not Found" / "Return to Sender"

Packages that are returned to the studio by UPS or GLS will automatically be refunded. If a return fee and/or tax is charged to us by UPS or GLS that amount may also be removed from the refunded amount.

TIP: If you are sending a gift, please be sure the recipient is aware that a package is on the way.