Shipping & Returns

Shipping

We happily ship our products to every corner of the globe. As ceramics are heavy and take up a lot of physical space, safe shipping costs can seem high. We are always looking to lower costs and hope to offer better options in the future, but we hope your items are worth the price!

During regular shopping periods orders are typically packed and shipped out of our Copenhagen studio within 2-3 business days, sans any unforeseen circumstances. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped (or is ready for pickup).

Items may take longer to pack and ship during high traffic periods such as international holidays and during promotional periods (and pandemics). The time between send-off and delivery also varies depending on where you're having the package sent. We appreciate and thank you in advance for your patience.

BREXIT: Unfortunately new Brexit related processes put into place by the UK are causing delays in orders being shipped from the EU into the region. Our carrier, UPS, is doing as best as they can to expedite the process, but much of the situation is out of their hands. We highly suggest that our UK customers educate themselves on the new rules/policies/processes regarding importing and customs/tax fees. Many, many thanks to our friends in the UK for their continued patience during this time.

Danish orders ship with GLS, everywhere else ships with UPS.

Shipping Prices

These prices cover regular shipping costs. They do not cover the cost of importing the goods into your home country. Import fees, taxes, duties and additional handling fees may be charged to customers outside of the EU. It is your responsibility as a consumer to know the rules and fees established by your local government. We are not responsible for these extra charges.

Studio Pickup: Free!

Click here for up-to-date opening hours and location. We are closed on most national holidays.

If you're ordering in Denmark the pickup option will present itself at checkout. If you're ordering from abroad (or with a foreign billing address), you may need to enter the code "StudioPickup" at checkout to remove shipping costs.

Denmark: 56 DKK / €7.50 / Studio Pickup & orders over €100 - Free

Other Nordic Countries: €10 / Free on orders over €100

Excluding: Iceland, Greenland, the Faroe Islands, and the Åland Islands.

Europe Zone One: €10 / Free on orders over €100

Austria, Belgium, Bulgaria, Republic of Cyprus, Czech Republic, Estonia, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain.

Europe Zone Two: €15 / Free on orders over €100

Ireland, Portugal, France, Italy.

Switzerland: €20 / Free on orders over €100

United Kingdom: €20 / Free on orders over €150

This covers the cost of the shipment. Additional fees may be charged to you by the UK government and UPS for handling/tax/customs related to Brexit.

Other Europe, North America*:  Free on orders over €150

0 - 1.5kg €30
1.5 - 15kg €60

*Guernsey, Lichtenstein, Malta, Monaco, Montenegro, Croatia, Canada, the United States and Mexico.

Australia*: 
Orders €199 under = €50
Orders €200 and up ship free!

Japan*: 
0 - 1.5kg €45
1.5 - 15kg €80

Rest of the world*:
0 - 1.5kg: €100
1.5 - 15kg: €150

*Should there be a major difference in the shipping price charged and the actual cost, the remaining amount will be refunded to your payment method.

Local taxes and duties:

We can not take responsibility for any import taxes, duties and/or fees related to receiving a package in your country.

Returns

If you are, for any reason, unsatisfied with your purchase you have the right to return the goods within 14 days of delivery. Please note, we do not provide return labels or cover the cost of returns.

If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of price may be returned to the buyer. No goods that are returned broken or damaged are accepted - please pack carefully. 

When sending an item back please enclose a note with your order number (which can be found on your order confirmation) and whether you would like a refund or exchange. If you would like an exchange, please let us know what you would like (if the item is not in stock, we will be in touch). Refunds will be issued to the original method of payment.

Please wrap and pack very thoroughly to make sure your returned item doesn't get damaged during shipping. Tip: items should not be able to move freely or touch each other in the box.

Items can be returned to:
Studio Arhoj
Skindergade 7, st.
1159 Copenhagen
Denmark

If a return is sent from outside of the EU and an import fee/tax is charged the amount may be withdrawn from your refund amount. Please mark returning packages as returning goods (non-commercial goods / goods not for sale) to avoid these charges.

Packages marked Undeliverable / Address Not Found / Return to Sender

Packages that are returned to the studio by UPS or GLS will automatically be refunded, minus shipping costs. If a return fee is charged to us by UPS or GLS that amount may also be removed from the refunded amount.

TIP: If you are sending a gift, please be sure the recipient is aware that a package is on the way.