Shipping & Returns

Shipping

We happily ship our products to every corner of the globe. As ceramics are heavy and take up a lot of physical space, safe shipping costs can seem high. We are always looking to lower costs and hope to offer better options in the future, but we hope your items are worth the price!

Orders typically ship out of our Copenhagen studio within 1 - 2 business days, if the items are in stock. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped.

Danish orders ship with GLS, everywhere else ships with UPS. International orders may occasionally be sent with GLS to keep shipping costs at a minimum.

Shipping Prices

Studio Pickup: Free!

The studio is open for pickups Monday - Thursday from 10:00-18:00 and 10:00-15:00 on Friday. We are closed on weekends.

Studio Address:
Kigkurren 8M, st.
DK-2300 Copenhagen S
Denmark

Denmark: 49 DKK / €6.50

Other Nordic Countries: €10

Excluding: Iceland, Greenland, the Faroe Islands, and the Åland Islands.

Much of Continental Europe: €10

Austria, Belgium, Bulgaria, Republic of Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

Ireland & United Kingdom: €15

Other Europe, North America*: 

0 - 1.5kg €30
1.5 - 15kg €60

*Lichtenstein, Monaco, Montenegro, Croatia, Canada, the United States and Mexico.

Australia: 
Orders €149 under = €100 Shipping
Orders €150 and up = €60 Shipping

Japan: 
0 - 1.5kg €45
1.5 - 15kg €80

Rest of the world*:
0 - 1.5kg: €100
1.5 - 15kg: €150

*Should there be a major difference in the shipping price charged and the actual cost, the remaining amount will be refunded to your payment method.

Local taxes and duties:

We can not take responsibility for any import taxes and duties related to your country.

Returns

Customer Returns/Regrets

You have the right to request a return of your purchase within 14 days of delivery. You then have 14 days to return your goods. We do not provide return labels or cover the cost of returns at this time.

If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of price may be returned to the buyer. No returned broken goods are accepted. 

When sending bak an item please enclose a note with your order number (which can be found on your order confirmation) and whether you would like a refund or exchange. If you would like an exchange, please let us know what you would like (if the item is not in stock, we will be in touch). Refunds will be issued to the original method of payment.

Please wrap and pack very thoroughly to make sure your returned item doesn't get damaged during shipping. Tip: items should not be able to move freely in the box.

Packages marked Undeliverable/Address Not Found

Packages that are returned to the studio due to insufficient or incorrect address/contact information will automatically be refunded, minus shipping costs. If a return fee is charged to us by UPS or GLS that amount may also be removed from the refunded amount.