Shipping & Returns

Shipping

We happily ship our products to every corner of the globe. As ceramics are heavy and take up a lot of physical space, safe shipping costs can seem high. We are always looking to lower costs and hope to offer better options in the future, but we hope your items are worth the price!

Orders typically ship out of our Copenhagen studio within 1 - 2 business days, if the items are in stock. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped. Items may take longer to ship during high traffic periods such as international holidays and during promotional periods.

Danish orders ship with GLS, everywhere else ships with UPS.

Shipping Prices

Studio Pickup: Free!

The studio is open for pickups Monday - Thursday from 10:00-17:00 and 10:00-15:00 on Friday and Saturday. We are closed on Sunday and most national holidays. Click here for specific opening hours and location.

If you're ordering in Denmark the pickup option will present itself at checkout. If you're ordering from abroad (or with a foreign billing address), you may need to enter the code "StudioPickup" at checkout to remove shipping costs.

Denmark: 49 DKK / €6.50 / Studio Pickup & Orders over €100 - Free

Other Nordic Countries: €10 / Free on orders over €100

Excluding: Iceland, Greenland, the Faroe Islands, and the Åland Islands.

Much of Continental Europe: €10 / Free on orders over €100

Austria, Belgium, Bulgaria, Republic of Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

Ireland & United Kingdom: €15 / Free on orders over €100

Switzerland: €20 / Free on orders over €100

Other Europe, North America*:  Free on orders over €150

0 - 1.5kg €30
1.5 - 15kg €60

*Lichtenstein, Malta, Monaco, Montenegro, Croatia, Canada, the United States and Mexico.

Australia*: 
Orders €199 under = €50
Orders €200 and up ship free!

Japan*: 
0 - 1.5kg €45
1.5 - 15kg €80

Rest of the world*:
0 - 1.5kg: €100
1.5 - 15kg: €150

*Should there be a major difference in the shipping price charged and the actual cost, the remaining amount will be refunded to your payment method.

Local taxes and duties:

We can not take responsibility for any import taxes and duties related to your country.

Returns

Customer Returns/Regrets

You have the right to request a return of your purchase within 14 days of delivery. You then have 14 days to return your goods. We do not provide return labels or cover the cost of returns at this time.

If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of price may be returned to the buyer. No returned broken goods are accepted. 

When sending back an item please enclose a note with your order number (which can be found on your order confirmation) and whether you would like a refund or exchange. If you would like an exchange, please let us know what you would like (if the item is not in stock, we will be in touch). Refunds will be issued to the original method of payment.

Please wrap and pack very thoroughly to make sure your returned item doesn't get damaged during shipping. Tip: items should not be able to move freely in the box.

Packages marked Undeliverable/Address Not Found/Return to Sender

Packages that are returned to the studio by UPS or GLS will automatically be refunded, minus shipping costs. If a return fee is charged to us by UPS or GLS that amount may also be removed from the refunded amount.