Shipping & Returns

Shipping Prices

We happily ship our products across the world. Ceramics are heavy and take up a lot of physical space compared to a T-shirt, therefore shipping is quite pricey. We will work on getting the shipping prices down in the future and hope your purchase will be worth the cost!

Studio Pickup: Free

The studio is open for pickups Monday - Friday from 9:00-18:00 and 10:00-15:00 on Saturday and Sunday.

Studio Address:
Kigkurren 8M, st.
DK-2300 Copenhagen S
Denmark

Shipping

Denmark: 49 DKK / €6.50

Danish orders ship with GLS, everywhere else ships with UPS*.

Nordic Countries: €10

Excluding: Iceland, Greenland, the Faroe Islands, and the Åland Islands

European Union: €10

Austria, Belgium, Bulgaria, Republic of Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and the UK.

Outer/Other Europe*, United States & Canada: 
0 - 2kg €30
2 - 25kg €60

*Ireland, Switzerland, Lichtenstein, Monaco, Montenegro, Croatia

Australia: 
Orders €149 under = €100 Shipping
Orders €150 and up = €60 Shipping

Japan: 
0 - 2kg €45
2 - 25kg €80

Rest of the world:
0 - 2kg: €100
2 - 25kg: €150

Please note we can not take responsibility for any import taxes and duties related to your country.

All orders are shipped within 1-2 days from Denmark if the product is in stock. A tracking number for the shipment will be emailed to you upon ship-off.

Returns

You have the right to request a return of your purchase within 14 days of delivery. You then have 14 days to return your goods. We do not provide return labels or cover the cost of returns at this time. If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of value is not returned to the buyer. No returned broken goods are accepted, so please wrap carefully and safely as ceramics are hard to ship! Enclose a copy of your original invoice and a written description of what you wish to receive as an exchange. We are not to be held responsible for any sold out goods.

Please note: wrap and pack very thoroughly to make sure your returned item doesn't get damaged during shipping.

*International orders will occasionally be sent with GLS to keep shipping costs at a minimum.