ChaliceCotton Candy

Shipping 

We happily ship our products to every corner of the globe directly from our studio in downtown Copenhagen, Denmark. While we understand that shipping costs can seem high, we hope the speedy and safe delivery of your items is worth the price!

Under normal circumstances orders are packed and shipped out of our Copenhagen studio within 2-3 business days. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped (or is ready for pickup). There are estimated shipping times (starting after the items have left the studio) for each zone below.

Orders may take longer to pack and ship during high traffic times like holidays and promotional periods (and pandemics). The time between send-off and delivery also varies depending on the address you're having the package sent to. We appreciate and thank you in advance for your patience.

Danish orders ship with GLS, everywhere else ships with UPS.

Shipping Prices

The prices below cover regular shipping costs. They do not cover the cost of importing goods into your home country. Import fees, taxes, duties and additional handling fees may be charged to customers outside of the EU*. It is your responsibility as a consumer to know the rules and fees put in place by your local government. We are not responsible for these extra charges.

* UK Customers: Tax is included in the listed price when the order value is under £135. Tax is not included on any orders with a value of £135 and higher. Orders with a value of £135 and higher will be taxed on top of the listed price when the package reaches the UK.

Our agreement with UPS does not involve flat rate shipping for some regions, but we do have reduced prices by KG. The prices will be reflected during checkout based on what you have in order. Please see below for more information.

If you don't see your country listed below, reach out to the team at hello@arhoj.com.

A note on 'free' shipping: Due to the skyrocketing costs of production materials, electricity, packing materials, heating, electricity, etc. we have decided to put a pause on free delivery. Our only other option was to raise the prices of our items and we will do everything we can to prevent that from happening. We hope to offer free shipping again in the future, but just at the moment we simply can't afford it. We're still a small and independent company navigating some crazy times. Thanks for understanding.

Studio Pickup: FREE

Click here for up-to-date opening hours and location. We are closed on most national holidays. We aim to have all pickups ready by the next business day.

If you are ordering from Denmark / using a Danish address at checkout the pickup option should present itself at checkout.

Zone 1: 
Denmark
Flat rate €7.50
Estimated delivery: 1-2 business days after shipping

Zone 2:
Belgium, Germany, Luxembourg, Netherlands, Sweden
Flat rate €15
Estimated delivery: 2-4 business days after shipping

Zone 3:
Austria, Finland, France, Ireland, Monaco, Switzerland, Norway
Flat rate €20
Estimated delivery: 2-4 business days after shipping

Zone 4:
Greece, Portugal, Spain, Northern Ireland
0 - 2kg €50
2 - 4kg €65
4 - 8kg €70
8 - 12kg €75
12 - 16kg €85
16 - 21kg €85
Estimated delivery: 2-5 business days after shipping

Zone 5:
Andorra, Croatia, Czechia, Hungary, Poland, Slovakia, Slovenia, Turkey
0 - 2kg €35
2 - 5kg €45
5 - 10kg €55
10 - 15kg €60
15 - 21kg €65
Estimated delivery: 2-5 business days after shipping

Zone 6:
Russia, Albania, Belarus, Bosnia & Herzegovina, Bulgaria, Iceland, Kosovo, Moldova, Montenegro, North Macedonia, Romania, Serbia, Ukraine
0 - 2kg €45
2 - 5kg €55
5 - 10kg €60
10 - 15kg €65
15 - 18kg €70
18 - 21kg €75
Estimated delivery: 2-5 business days after shipping

Zone 7:
Italy, England*, Wales*, Scotland*, Estonia, Latvia, Lithuania
Flat rate of €23
Estimated delivery: 2-4 business days after shipping

*UK Customers: click here for new Brexit related importing procedures.

Zone 8:
Canada, Mexico, continental United States
0 - 3kg €35
3 - 6kg €55
6 - 9kg €65
9 - 12kg €95
12 - 15kg €100
15 - 18kg €110
18 - 21kg €125
Estimated delivery: 4-7 business days after shipping

Alaska & Hawaii
0 - 2kg €50
2 - 5kg €90
5 - 10kg €150
10-15kg €175
Estimated delivery: 4-7 business days after shipping

Zone 9:
Afganistan, Argentina, Australia, Bahrain, Bangladesh, Bhutan, Brazil, Egypt, Philippines, UAE, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Lebanon, Malaysia, Myanmar, New Zealand, Nigeria, Oman, Pakistan, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand
0 - 1kg €40
1 - 2kg €55
2 - 3kg €70
3 - 4kg €80
4 - 5kg €90
5 - 6kg €100
6 - 7kg €105
7 - 8kg €115
8 - 9kg €120
9 - 10kg €130
Etc.
Estimated delivery: 5-9 business days after shipping

Rest of the world:
0 - 1.5kg: €100
1.5 - 15kg: €150
Estimated delivery: 5-10 business days after shipping

Should there be a major difference in any shipping price charged and the actual cost, the remaining amount will be refunded to your payment method.

Returns

If you are, for any reason, unsatisfied with your purchase you have the right to return the goods within 14 days of delivery at your own expense. We do not cover the cost of returning goods.

If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of price may be returned to the buyer. No goods that are returned broken or damaged are accepted - please pack carefully. Nothing should be able to move or touch within the box.

When sending an item back please enclose a note with your order number (which can be found on your order confirmation), your email address and whether you would like a refund or arhoj.com credit. Refunds can only be issued to the original method of payment.

Please mark the box and any shipping forms as "Returning Goods / Return."

Items can be returned to:
Studio Arhoj
Skindergade 7, st.
1159 Copenhagen
Denmark

If a return is sent from outside of the EU and an import fee/tax is charged the amount may be withdrawn from your refund amount (see "customers outside the EU" above).

Please note, returning goods is done at your own risk. Items returned damaged / unsellable will not be issued credit or an exchange.

Packages marked "Undeliverable" / "Address Not Found" / "Return to Sender" etc.

Packages that are returned to the studio by either UPS or GLS will automatically be refunded. If a return fee and/or tax is charged to us by UPS or GLS that amount may also be removed from the refunded amount.

TIP: If you are sending a gift, please be sure the recipient is aware that a package is on the way.

Exchanges

If you are, for any reason, unsatisfied with your arhoj.com purchase you have the right to an exchange within a reasonable period of time.

To begin the process please follow the return procedure below (under 'Returns') and reach out to us at hello@arhoj.com to arrange the exchange. Please have the order number number handy (even if the items were a gift).

Customers inside the EU: When your returning box is received we can either issue arhoj.com credit or send the items out in an even exchange. While we do not cover the cost of the items returning to us, we will cover the cost of the items being sent back out.* 

Customers outside of the EU: When your returning box is received we will issue you an arhoj.com credit. We do not cover the cost of the returning goods or the shipment of new goods going back out. If the Danish import tax / customs fee is applied to the returning goods (usually 25% of the declared value + 160 DKK), that amount may be removed from the credited amount.*

* Please note, returning goods is done at your own risk. Items returned damaged / unsellable will not be issued credit or an exchange. Please pack carefully. Nothing should be able to move or touch within the box.